PaymentVision, an Autoscribe company, is a financial services and payment processing company currently servicing thousands of financial institutions and corporate billers across the nation. PaymentVision electronic payment services offer a PCI-certified payment gateway that connects to the ACH and credit card network, enabling clients to accept electronic payments via phone, web, or their own contact center. PaymentVision was founded on a principle to listen to customer feedback, identify gaps in current solutions, and develop a solution for these unmet market needs. By providing configurable solutions, PaymentVision has been able to provide a competitive edge to our clients.
PaymentVision was quickly able to distinguish itself by identifying its potential clients and industries. “We really needed to provide features that would distinguish us, such as best in class transaction processing services. We really focused on ensuring easy integrations with our client’s core systems. So, technically today, a customer would choose a core system first, and then the payment provider must be able to offer right out of the box with minimum investment into our systems. In addition, our solutions provide the ability to make payments in any method that consumers technically would pay and channels like automated phone payments, online, mobile and text” said Rob Pollin, Founder & CEO of PaymentVision. From the start, the firm was one of the very first companies that recognized the need for PCI compliance.
In order for a company to receive the best company status, an organization must be structured efficiently and provide highly competitive products. One of the primary areas to focus on for a growing company is to exceed customer expectations to complete work ahead of schedule and with the highest quality. “The above achievements may overshadow the challenges that PaymentVision had to face at an early stage. The journey of PaymentVision was a lot harder than we thought it would be. However, the unique selling propositions that met the clients’ specifications motivated us to continue. When a problem does arise, the clients’ problems were approached as an internal problem, and PaymentVision’s team would do their best to solve it,” added Pollin.
PaymentVision was founded on a principle to listen to customer feedback, identify gaps in current solutions, and develop a solution for these unmet market needs.
PaymentVision is thrilled to know that its service has helped users grow their businesses every year with innovative technology. “Whether we are providing your business with capital, lowering your costs, or building smart new tools that help you stay in touch with customers, it all comes down to helping you work less, earn more, and live better. That’s the vision of PaymentVision,” added Pollin. After months of research and evaluating many fastest-growing technology companies, PaymentVision has been recognized as one of the 50 Best Companies based on its services and business plans.
PaymentVision values excellence even if it means remaining exclusive to specific verticals. The company assesses the layers in the market to work with vital core systems and service the clients. The firm is determined to serve our customers with customized solutions. Thus, they talk to the customers regularly to comprehend their requirements and expectations at every step. PaymentVision has an exclusive relationship management (RM) team for the above purpose. The company remains transparent with the customers. Customers can go online and see real-time updates for system status and availability. Customers can submit requests through the RM or online through our help desk through multiple channels, online or phone. The online channel gives the client access to PaymentVision around the clock. In addition, PaymentVision has initiated a Client Advisory Panel to regularly gather client feedback.
The subtle mix of structure and flexibility allowed PaymentVision to fare relatively well even during the COVID-19 pandemic. However, the company did face some challenges as they had to adapt according to the new normal. The work culture wasn’t much affected, as half of our team was already working from home. The other half were equipped with laptops and other essentials. However, the clients weren’t necessarily as prepared. The company prepared webinars and showed clients solutions which ensured business continuity. The other challenge was helping clients identify and implement additional self-service channels.
In terms of technological advancements, it is essential to evolve and adapt to stay relevant continually. In this aspect, PaymentVision has a knack to come up with innovative solutions. PaymentVision’s sister company, Lyon’s Commercial Data, is the premier provider of quality financial institution data, including bank routing numbers and other information. Its state of the art solutions are critical to transaction processing and have helped PaymentVision gain a competitive edge. Further, PaymentVision is also focused on mobile and text-based payment services and innovations. PaymentVision clients span several industries and include some of the largest collections, finance, municipalities, utilities, and healthcare companies in the nation.
PaymentVision has worked with several industries of different sizes. In one instance, PaymentVision has expanded into servicing housing authorities for major US cities. For one housing authority, the client mainly had a system where the customers had to walk in and make payments in a queue at certain payment stations. Once they started to excel at the business, they decided to have a standard payment solution. The challenge, in this case, was that the company wanted to preserve its walk-in payment network. Secondly, they didn’t want to accept any payment calls in their own offices. So, the payment had to be made at one of their designated payment location provided by the vendor. And the third thing is they were very skeptical about opening e-commerce as a way to collect payments. PaymentVision focused on the issue and suggested the organization’s e-commerce channel will be an efficient way for the people to make payments. Within a few months, the customers started to prefer paying via e-commerce channels rather than the walk-payment mode. It was one of the critical breakthroughs during the journey. The adoption of the online payment channel by the housing authority’s residents was prompt. Within 3 months, the majority of residents were paying in a self-service channel.
PaymentVision’s hub is focused on United States markets and is constantly evaluating client needs. With its core system integration, focus on customer-centric design, and continually innovation, PaymentVision is in an excellent position to serve its verticals better than anybody else in the business.
