Many organizations have been working towards making affordable technology that can be implemented for improving the current health sector.  It is estimated that the MedTech industry as a whole would grow to 594 billion USD by the year 2024.

Europe is the second largest region after the US which has shown substantial growth in the field of MedTech. There were more than fourteen thousand patent requests in the continent which is one the strongest reason for MedTech to grow.

Numerous companies have emerged, working in different directions to name some, there is Neo-Medical which deals in the solutions that enable spine surgeons to limit stress overload on patients’ spines. All this is possible because of “Assist AI”, which helps surgeons in performing surgery and gives real-time guidance.

In the field of eye care technology, Remidio has made exceptional growth with its handheld, nonmydriatic fundus camera designed for quick and easy image capture. Scewo has developed a motorized wheelchair that is not only capable of moving on any kind of terrain but can also climb a staircase.

These companies are focused on making lives better with their innovative ideas, however, none of this would have been possible without the right financial support. Boundary Holding, founded by Rajat Khare an investment firm based in Luxembourg has supported many such organizations that are working in the field of MedTech.  He believes that the growing digital world would not be limited by any sector, MedTech in the growing digital world would be full of possibilities with AI artificial intelligence, quantum computing, cloud storage, and augmented and virtual reality.

Similar beliefs can be seen by other investment firms and leaders. At Deloitte Switzerland, Michel Le Bars oversee mergers and acquisitions in the life sciences and healthcare sectors. Le Bars said that “Switzerland holds a leading position in the medical technology sector with its high density of manufacturers and industry-specific suppliers, often a diversification element for the precision manufacturers.”

The Vice President of strategy and commercial development for EMEA at Medtronic in Switzerland is Charity Kufaas. She believes for Medtronic, Europe is a strategically important and forward-thinking continent. Meeting new collaboration partners in the field of Cardiology, medical-surgical, neuroscience, and diabetes is something they look forward to. It can be including MedTech SMEs and investors.

The future is definitely more exciting for MedTech; we can see more developments not just in terms of research but new ideas being turned into reality. This could not have been possible without positive support from various financial institutions.

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Geological engineer: a geological engineer designs mines to ensure the safe and efficient removal of minerals. They evaluate possible mine sites to search for mineral deposits. Once they identify deposits, geological engineers create plans for how to extract minerals and metals efficiently through methods that are safe for the environment.

Heavy equipment operator: a heavy equipment operator is responsible for operating various heavy equipment safely and efficiently in open pit and underground mines to support mining efforts. Heavy machine operators may use equipment like backhoes, draglines, excavators, graders, scrapers, and shovels in open-pit mines, and they may use locomotives, remote-controlled equipment, scoop trams, and water trucks in underground mines.

Mining supervisor: a mining supervisor oversees and coordinates activities related to quarrying and mining. This involves supervising overall organization, processes, schedules, and workers. Some mining supervisors choose to specialize in underground or surface mines, but they have similar responsibilities.

Environmental consultant: an environmental consultant uses their scientific knowledge, technical expertise, and understanding of regulatory requirements to assess environmental areas. They identify potential risks that may lead to fines or legal action to help promote public health and safety and ensure compliance with the law. Environmental consultants may gather their own data to interpret to evaluate potential mine or quarry sites as thoroughly as possible.

Driller: a driller operates drilling rigs and ensures they function properly, and they often work closely with blasters. Drillers create large blast holes to extract minerals. In addition to using drilling machines, they may also load the blast holes with explosives to dislodge materials like coal, ore and rock.

Mining electrician: a mining electrician installs and repairs electrical equipment for the mining site. This may include setting up electrical equipment underground to assist miners. Mining electricians often interpret blueprints and help ensure electrical systems operate safely.

Mine safety manager: a mine safety manager oversees the safe and efficient operations of mining-related activities. They ensure all mining professionals perform their jobs safely and complete their work within established timelines to manage operational costs. Mining safety managers often serve as leaders on mining or quarry sites, and they may develop and implement processes to improve best practices.

Project engineer: a project engineer prepares, pre-plans, and forecasts resources related to engineering and technical activities for mining projects. They may also assist with managing the performance of vendors and monitoring the finances of a project. Project engineers help ensure the team completes projects according to plan.

Geologist: a geologist may advise miners on geological aspects in pits, mines, and quarries. They may conduct surveys and to gather and interpret data to make recommendations for drilling and production. Geologists must follow all safety regulations, and they may work with other engineers and geologists.

Mine surveyor: a mine surveyor is responsible for surveying and mapping the tunnels in underground mines. However, they may also work on surface means. When surveying surface mines, mine surveyors attempt to determine the overall volume of materials mined.

Mining engineer: a mining engineer designs mines that allow for efficient and safe removal of minerals. Most of these engineers specialize in a specific mineral, such as gold or coal. Mining engineers strive to design and develop mines that allow them to pursue the best ways to extract the metals and minerals to maximize the extractions from the deposits.

https://ca.indeed.com/career-advice/finding-a-job/best-careers-in-mining

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Sustainability: The mining industry is one of the main keys to sustaining modern life and meeting the requirements of construction and electronic industries by supplying them with the resources to function. This places the mining industry in a challenging environment to constantly improve its performance. However, in the process of maintaining its position and performance on a global level, sustainability always comes to question. It is the responsibility of the mining industry to balance sustainability and meet its objectives and demands. To do so, the mining industry will have to change the way it operates. The introduction of new technologies, innovations, methods, and strategies, can help the mining industry in sustainability development.

Reluctant to change: Industries that require huge capital and work with a regulated workforce often face difficulties in adopting new technologies. The mining industry is one of the industries that have been slow in adopting new technologies due to the attitude of “if it’s not broke, then don’t fix it”. This is also due to the mining industries that have witnessed the advantages of traditional methods for an elongated period of time. However, things are now changing and so are the attitudes of the customers who are expressing their interest in green technologies. The mining industries can communicate and collaborate with the innovators to understand the implementation of technology better and how to leverage the for the growth and improvement of the industry.

The dangers of deeper excavation: Another major challenge that miners have to face is the dangers of deeper excavation. The mining industry has to meet the needs and demands of the modern lifestyle and thus to facilitate the resources, the mining industry has to delve deeper and deeper. However, this has put the mining industry in a challenge to ensure the safety of the workers. The deeper the mine is, the more adverse the environment inside the mine and will have a higher risk of rock fracturing putting the safety of the workers at stake. Therefore, miners are under huge pressure to find a proper solution to balance the excavation of resources and the safety of the workers.

Technology and innovation: The use of technology and innovation in the mining industry can ease almost all mining activities from the exploration of the deposits to the processing of the minerals. Yet, the mining industry faces challenges in adopting new technologies. It is important for the mining industry to understand the value and benefits that new and advanced technologies can bring to the mining industry. The process of capturing and analysing geological data that was once extremely long and risky can be shortened and safer, all thanks to new technological development. For example, the use of drones in the mining industry and the sensors used in the drones have helped the industry in increasing the volume and quality of the available data. Drones mapping methods as compared to the other traditional mapping methods are more effective and have the capabilities to deliver five times better productivity. 3D modelling software is another example of technological advancement in the mining industry. It allows the future mines to be simulated as digital twins from the geological data that is available. Therefore, miners can now leverage these technologies to improve the productivity and performance of the mining industries.

New technology needs new skills:  New technologies are taking over the manual and repetitive work that is done by humans at the workplace. However, workers in the mining industry do not need to worry, they need to upskill their training and learn how to use and control these technologies. With the introduction of automation, robotics, and other innovative technologies, the mining industries must also attract young people that have the right skills and talents to use the technologies in the best way possible. Miners must focus on new training strategies and methods that can utilize the potential of the people to apply technology to its fullest utilization. New skills will help the mining industry to remain competitive and transform the mining industry.

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Innovative technologies that can transform the Mining Industry

3D Mapping: 3D mapping is one of the most effective tools that can be used in the mining industry to improve productivity. With the help of 3D mapping, mining industries can enhance their mineral recovery by locating the most suitable area for mineral excavation. This will help the mining industry in both reducing the time and operational costs without compromising the quality of performance. 3D images can be used in capturing the mining environment and topography to analyse the data and make plans to determine the target of drill holes and extract high-quality ore in as less time as possible.

Drones: Extraction of high-quality ore can be time-consuming due to proper survey and mapping of mining environments. The introduction of drones can save the mining industry invaluable time by conducting aerial surveys of the mining sites. Drones can relay geophysical imagery and important information & data to the surveyors to maintain accuracy, save time, make better decisions, and improve operational efficiency. Drones not only will help the surveyors save time spent on on-site inspection but also enable safer operations and execution. Surveyors can also use drones to span the visual inspection of the site and the equipment to identify the maintenance required, real-time monitoring of the ore bodies, surveying and mapping the data, and some of the other operator-free activities allowing the surveyors to make better-informed decisions and manage risks.

Digital Twinning: Digital twinning is a technology that can create digital representations of any physical body or object offering or highlighting crucial information regarding the object. The use of digital twinning in the mining industry can help surveyors to be updated in real-time by creating a digitalized version of the physical equipment and using sensors and tags on it.  This will gather the data related to the health and maintenance of the physical equipment and help the surveyors in predicting potential outrages even before they take place thereby saving the surveyors to reduce the risk of downtime.

Simulations Modelling: It is a method that mining companies use to analyse the plans and processes in a virtual setting. The model is used to determine all the ‘What-if” scenarios that will reduce both the time and cost of physical testing thereby impacting the project’s operational performance. This will help the mining companies to highlight their performance level, measure their improvements, and identify opportunities. In short, the implementation of the simulation modelling in the mining industry can help in understanding the key drivers and ore bodies better and determine suitable operational plans helping the firm to meet production goals at the lowest cost possible.

Why are innovation and technology important for the Mining Industry?

Innovation and technology are the keys to the transformation of the mining industry that will change the way miners operate. Even though innovations in the mining industry are in varying levels of maturity, miners that have adopted innovations before the rest have seen to be achieving success in terms of productivity, cost, and safety measures. Therefore, the reason that some miners are at the top of the competition is that they have adopted advanced technologies and innovations to level up their productivity and performance. There are numerous reasons why innovation and technology are crucial for the growth and success of the mining industry. For example, automation technology can help the mining industry to improve its productivity and keep costs low. The increase in the population, globalization and high demand have created challenges for the mining industry especially when the deposits are becoming more and more remote and difficult to reach. Mining companies now have to work in environments they have never been in before and thus are adopting new and innovative ways to operate. The techniques that the miners used yesterday are no more applicable to meet tomorrow’s demand. Adopting the right and suitable technologies and innovations can allow the mining industry to work smartly and safely, improve its performance in different aspects of mining, measure its performance and growth, minimize operational and other costs, meet the goals & targets, improve the infrastructure, and save precious time.

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The application of drone technology in the Mining industry has revealed incredible results by empowering the industry with the ability to collect greater data, ensure proper safety of the workers, and by improving productivity. This has led to the increase in the demand and popularity of Drone Technology across the Mining industry. Aerial photography and Drone imagery have much more to offer as compared to the traditional ground-based inspection and mind mapping for example Drone Technology can offer high-resolution images and videos with higher accuracy than the traditional method. Therefore, the application of drone technology in the Mining industry can make on-site operations far safer and productive to contribute to the growth and development of the Mining industry.  Drone Technology has the facility to carry different types of sensors based on the requirements such as chemical, biological, visual, and acoustic sensors.  researchers now focus on the design optimisation of drones to enhance their performance and efficiency and as a result, the development and fabrication of various types of drones with diverse capabilities are transforming the Mining industry.

Advantages of using drones in the mining industry

The application of drone technology in the mining industry is advantageous is two of the biggest reasons. First is that drones can carry different types of sensors that make the inspection of the site faster, safer, and more accurate. The second is that the drones can also be used in the inspection and unblocking of blocked box holes and ore-passes, and not only that but the use of drones is also useful in blockage inspection, detecting explosives, and the delivery of packages.  The monitoring of mines that are located in vast and remote mountainous areas is a challenging task and requires manpower. The use of traditional methods may not be able to provide surety of the safety of the workers, would be time-consuming, and increase the cost. The use of drone technology, on the other hand, offers safe monitoring, surveying, and mapping of the mines.

Challenges in the mining industry and their solutions

The challenges in the mining industry have made mining companies come out of their comfort zone and optimize their operations to improve the growth and performance of the mining sector. The collection of geotechnical data from dangerous rugged regions and inaccessible regions is one of the biggest challenges in the mining industry. Mapping the engineering geology of the site is another biggest challenge that the mining industry is facing. Drone technology has the ability to take detailed images that solves the challenges of engineering geology. Blasting is one of the most common activities in the mining industry and with it, comes its challenges and risks. However, with the help of drone technology, the risks involved in blasting activities can be inspected and avoided.

Application of Drones in Underground Mines

Even after the growth in the application of drone technology in the mining industry, the use of drones is limited in underground mining due to the risks and challenges of underground mining. The environment in underground mining is harsh and creates hindrance in the flying of drones. Challenges such as confined space, poor visibility, the velocity of the air, dust concentration, and the lack of wireless communication occur for the operator to fly drones in underground areas. It becomes difficult to impossible for the operation to fly drones in dangerous and unreachable locations in underground mining. Therefore, using drones in underground mining has the potential to ensure health and safety while working to map the surface roughness, analyse rock mass stability, ventilation modelling, detection of hazardous gas, and monitor leakage.

Application of Drones in Search and Rescue Operations

Mines are usually located in remote areas which makes communication difficult due to the unavailability of common and reliable communication networks. Therefore, the application of drones Technology can act as a tool that solves the problems of communication, especially in rescue operations and emergencies. The advantage of using drones in the rescue operation is that it can provide disaster warnings and also accelerate the process of rescue and recovery operations in times of the unavailability of proper communication networks. In emergency situations, drones also have the ability to carry medical supplies to areas that are hard to reach. Therefore, the use of drones in search and rescue operations can improve the overall performance of the mining industry and help in its growth and development.

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Telecommunications equipment manufacturer Ericsson is also this type of organisation, and it runs a consumer lab3 to identify the needs of its customers. Businesses will research consumer preferences and undertake the activity (advertising) to help shape preferences. Structurally separated electricity distribution networks technically sell their service to retailers, not consumers, but other businesses that sell through retailers (think clothing, food, electronics) undertake this research. Electricity distribution networks aren’t making the product the retailer sells; instead, they sell services that enable the retailers to make the services they sell to consumers, however.

This consumer research does not have the imperative of a monopoly of course of the competition to undertake this consumer research. Now that the consumers are making very active choices of whether to invest in Distributed Energy Resources and if they do so, what kind they should prefer and how should they use them, to networks and regulators, consumer preferences should matter foremost.

Engagement of consumers

A set of rule changes for the economic regulation of networks has been proposed in 2011 by the AER and a group of energy users. All parties turned their attention to some degree to the extent of engagement with consumers in their submissions on the initial rule changes proposals. The AEMC identified that NSPs agreed that more consumer involvement in the regulatory determination process should be considered (AEMC 2012a), In a Directions Paper in considering the rule change. The AEMC also noted that ‘the majority of the consumer groups support changes that would allow consumer groups to more meaningfully engage in the electricity regulatory determinations. The Energy Networks Association (now Energy Networks Australia or ENA) supported better resourcing for consumer participation, including developing a well-funded, national centralised consumer advocacy body.

The AEMC introduced amendments for the regulated businesses to require consumer engagement and their participation in the process of determination and allow the network business to incorporate the outcome of this engagement in their expenditure proposals, in the final determination on the rule change.

Within the realm of stakeholders engagement, practitioners have positioned consumer engagement. Freeman (1984) describes a stakeholder as ‘any group or individual who can affect or is affected by, the achievement of a corporation’s purpose. Stakeholders include employees, customers, suppliers, stockholders, banks, environmentalists, government and other groups who can help or hurt the corporation.’ In his development of a stakeholder approach to strategic management.

‘ The International Association of Public Participation (IAP2) Australasia describes itself as a ‘peak body for the community and stakeholder engagement sector’. As a case of ‘public participation’ stakeholders’ engagement has been framed.

Negotiation of consumers

Some consumer groups wanted the obligation for networks and the AER to be closer to the ’empower’ end of the IAP2 spectrum, in the determination the AEMC noted. ‘Requiring NSPs to report on customer engagement and having the AER take this into account may be meaningful if it is equivalent to the negotiated settlements approach used in some states and provinces of the United States of America and Canada.’ These same consumer groups considered that, without negotiation, engagement would not empower consumers ‘to materially influence the outcomes of the process was noted by them.

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The global electrification worldwide rate reached 89 per cent and 153 million people gained access to electricity each year following a decade of steady progress. However, the enormous challenge is residuum in the most backwoods area globally and in sub-Saharan Africa where 573 million people still reside in the dark. To connect the poorest and hardest to reach households, off-grid solutions, including solar lighting, solar home systems, and increasingly mini-grids, will be crucial. Globally, at least 34 million people in 2017 gained access to basic electricity services through off-grid technologies. The report also reinforces the importance of reliability and affordability for sustainable energy access.

With the number of people living without electricity dropping to roughly 840 million from 1 billion in 2016 and 1.2 billion in 2010, notable progress has been made on energy access in recent years. The number of people without access to electricity declined from 1.2 billion in 2010 to 759 million in 2019 worldwide. Through decentralized renewable-based solutions, electrification, in particular, gained momentum. Growing from 5 to 11 million people, the number of people connected to mini-grids has more than doubled between 2010 and 2019. an estimated 660 million people would still lack access in 2030, most of them in Sub-Saharan Africa however, under current and planned policies and further affected by the COVID-19 crisis.

Some 2.6 billion people remained without access to clean cooking in 2019 at the same time, that is one-third of the population worldwide. From largely stagnant progress for a long time leads to a million deaths every year due to breathing cooking smoke. The top 20 access-deficit countries account for 81 per cent of the global population without access to clean fuels and technologies. Of these, the Democratic Republic of the Congo, Ethiopia, Madagascar, Mozambique, Niger, Uganda and Tanzania had less or equal to 5 per cent of their populations with access to clean cooking. On a positive note, Indonesia, Cambodia and Myanmar have made gains each year over the reporting period.

 As per the very recent indicators in the report, international public financial flows to developing countries depict that international financial support continues to be concentrated in a few countries and fails to reach many of those most in need. Flows to developing countries in support of clean and renewable energy reached $14 billion in 2018, with a mere 20 per cent going to the least-developed countries, which are the furthest from achieving the various SDG7 targets. An increased emphasis on “leaving no one behind” is required in the years ahead.

Accelerating the pace of progress across all regions and indicators will require stronger political commitment, long-term energy planning, and adequate policy and scale incentives to spur faster uptake of sustainable energy solutions. Although clean energy investments continue to be sourced primarily from the private sector, the public sector remains a major source of financing and is central in leveraging private capital, particularly in developing countries and in a post-COVID context.

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 Key players in the public utility sector include:

• Generators produce and collect the specific product to be used by customers: for example, electricity or water.
• Network operators (grid operators, regional network operators, and distribution network operators) sell access to their networks to retail service providers, who deliver the product to the end user.
• Traders and marketers buy and sell the actual product and create further complex structured products, combined services and derivatives products. Depending on the product structure, these companies may provide utilities and businesses with a reliable supply of a product like electricity at a stable, predictable price, or a shorter-term supply at a more volatile price.
• Service providers and retailers are the last segments in the supply chain, selling directly to the final consumer. In some markets, final consumers can choose their own retail service provider.

Public utilities must pursue the following objective given the social responsibility their services attribute to them:

• Ensuring services are of the highest quality and responsive to the needs and wishes of patients;
• Ensuring that health services are effectively targeted so as to improve the health of local populations;
• Improving the efficiency of the services so the volume of well-targeted effective services is the widest, given the available resources.

The management of public utilities continues to be important for local and general governments. By creating, expanding, and improving upon public utilities, a governmental body may attempt to improve its image or attract investment. Traditionally, public services have been provided by public legal entities, which operate much like corporations, but differ in that profit is not necessary for a functional business. A significant factor in government ownership has been to reduce the risk that activity if left to private initiative, may be considered not sufficiently profitable and neglected. Many utilities are essential for human life, national defence, or commerce, and the risk of public harm with mismanagement is considerably greater than with other goods. The principle of universality of utilities maintains that these services are best owned by, and operating for, the public. The government and the society itself would like to see these services being economically accessible to all or most of the population.

 Furthermore, other economic reasons based on the idea: public services need huge investments in infrastructures, crucial for competitiveness but with a slow return of capital; last, technical difficulties can occur in the management of a plurality of networks, for example in the city subsoil. Public pressure for renewable energy as a replacement for legacy fossil fuel power has steadily increased since the 1980s. As the technology needed to source the necessary amount of energy from renewable sources is still under study, public energy policy has been focused on short-term alternatives such as natural gas (which still produces substantial carbon dioxide) or nuclear power.

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• Water

 Water is the first and foremost utility need for any business. It is specifically needed for those businesses and companies that have a physical presence. Apart from drinking or making food, water is also needed for basic sanitization of the employees and other people, cleaning and washing the office, etc. Businesses that have more people need more amount of water. This requires an office or company setup connecting to a pump system or well for 24×7 water supplies. The tools and equipment used in water utility systems should be properly regulated daily. Without proper maintenance, it cannot operate and run in its best condition. There are bound to be plenty of issues and problems then. Hence, you are seriously supposed to consider this utility aspect for all the right reasons.

• Electricity

Electricity is another essential utility requirement that every business needs. Without it, no business, company, or office can run or operate. Each business needs a considerable amount of electricity for running different tools, gadgets, equipment, and machines these days. The manufacturing unit of a company needs the most amount of electricity in this regard. As electricity costs a lot of money, you need to use it as and when required. It would be best if you found a good electricity service provider. There are various electricity service providers that you should know about before finding the right one. If you can settle for the best service provider, you will be able to save a lot of money on this utility. Doing proper research on different aspects of electricity is also going to be beneficial for you.

• Sewage

Sewage is known to be such a utility that is normally provided as part of the water service. If it is not provided, you need to make sure that the sewage system is made and maintained regularly. You may have to spend some money to connect your company’s sewage system to maintain the drainage system. Businesses located and operated in rural areas should specifically design their sewage system to make it effective. There are also different sewage utility service providers in the market that you should do your research on. If you do proper research, you will certainly find a great service provider with nominal rates and charges. Sewage is regarded as an essential utility aspect that you are required to consider.

• Rubbish

Like sewage, rubbish is another important utility aspect that you should think about before starting your business or company. Most companies and businesses generally overlook this utility aspect, and as a result, they face problems later. The rubbish that is produced daily should be systematically collected and taken care of. If you do not take care of your rubbish, then the workplace will be messy and hazardous. In case your business and company are big, then it is going to be even a bigger problem if rubbish is not dealt with properly. It would help if you looked for different rubbish utility service providers online. You have to visit the website of such a service provider and explore different aspects of their services. It is vital to select them only after you get satisfied after going through customer feedback and reviews. Gas is also needed for those businesses where a power system is used. It is specifically vital for food and cooking businesses such as restaurants, hotels, etc.

• Gas

 Gas is a utility used in various appliances and machines like water heaters, central heating systems, appliances, cookers, etc. Hence, you can surely understand the importance and significance of gas for effectively running a business. It is particularly true if you are looking forward to setting up a food business. But gas may not be necessary for all kinds of businesses out there. It is not needed in those companies or workplaces where electricity is used as the only power source system. It is also important for you to consider the gas utility aspect before setting up a business or company. You need to have trained employees or individuals in your workplace that will be able to handle gas and its related stuff. It is never advised for an untrained person to deal with such stuff.

Conclusion: As you can know that it is very vital for you to consider all the above-described aspects of a business. Starting a business without considering these aspects is going to be quite problematic and hazardous for you later. Each of the above-described aspects is essential, to say the least. It would be great for you if you proceeded to talk to a business owner first before starting your business. This way, you will get to know and explore utilities for business that you should consider. Moreover, the internet is certainly the best place to do your research on this. Apart from the above-given utilities, there could be some other utilities that you must know about for your benefit and convenience. You are required to do all the research and information on the internet to know everything about business utilities. Without these utilities, you cannot possibly think of starting or operating a business.

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Globalization has intensified the competition affecting the business environment. This change due to the deregulation has made total quality management (TQM) an important strategy for organizations to meet the needs, requirements, and expectations of their customers. Organization-wide commitment, continuous improvement, and customer-centric approach are what make TQM an excellent strategy. By identifying the set of common TQM principles and practices, manufacturing industries can enjoy the benefits of TQM. However, before identifying the principles and practices of TQM, it is important to first understand what total quality management means to the manufacturing industry and why is it important.

What is Total Quality Management (TQM)?    

Total Quality Management (TQM) is one of the most effective management approaches that most organizations, especially the manufacturing and service industries practice. It helps the manufacturing industry to focus entirely on improving their performance when it comes to delivering products and services of the highest quality to meet the needs and requirements of their customers and maximize their satisfaction with the products and services provided. It is an organization-wide effort that engages the employees of the organization to improve their performance and ability to understand, differentiate, and offer on-demand products and services to the customers that not only satisfy their needs even if they change but also add value to the customer services.

Importance of Total Quality Management (TQM)

Total Quality Management (TQM) is crucial for the manufacturing industries as it helps both the employees and the organization to improve its performance. TQM helps organizations to establish organizational cultural values. These established values guide the employees to build their ability to improve their performance and focus on quality management. It will benefit the employees by developing their skills, the organization by creating long-term successes, and its customers by satisfying their needs respectively. Apart from these benefits, TQM also helps the organization to reduce cost and increase profitability, enhance productivity, help in improving the innovation process, and in practising clear, transparent, and effective communication.

Principles of Total Quality Management (TQM)

Customer Focus: Without the customers, the existence of the businesses would have no meaning. Therefore, the basic principle of total quality management is to offer products and services of the quality that satisfies the needs and requirements of the customers.

Leadership: When it comes to creating a productive and progressive business environment, leaders play a key role in motivating the employees, strengthening their skills, and improving their performance. Therefore, the successful implementation of total quality management in organizations is due to the organizational leader’s effort to build the environment required for the employees to improve their performance.

Employee Engagement: Employees are the most important asset of an organization as they are the ones that get the work done. Without employee engagement, organizations will never be able to its organizational goals or serve their customers. Therefore, it is important for organizations to implement effective employee engagement strategies that will help the organization in only practice quality management but also retain employees for long-term future organizational success.

Process Approach: Implementation of total quality management is meaningless without a process. For organizations to improve their quality, implementing a strategic process is mandatory. Following a process not only helps in achieving the goals successfully but also minimizes the scope for mistakes and errors.

Continuous Improvement: The only way manufacturing industries can get an idea of their growth is by measuring their improvement. To perform better in quality management, constant improvement is a must. At any point, the manufacturing industries feel stagnant in terms of quality management, which means it is not improving their performance. Therefore, to cope with the competition in the industry, it is crucial for the manufacturing industry to continuously improve its performance.

Communication: Practicing effective communication is equally important for quality management. Having a common and shared idea of what is to be done and how to do it will help the employees collaborate and work in a team to improve their performance and maintain the quality improvement to meet the needs of the customers even when they change.

Decision-making: Making the right decision is all that matters in maintaining service quality and it also makes the organization unique and different from the others. Therefore, the quality management of an organization reflects the power and ability of the organization to make the right choices and decisions.

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