Top Trending Telecommunication News | The CEO Views https://theceoviews.com/industry/telecom/ Mon, 07 Nov 2022 09:50:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.2 https://theceoviews.com/wp-content/uploads/2020/01/cropped-favicon.ico-1-32x32.jpg Top Trending Telecommunication News | The CEO Views https://theceoviews.com/industry/telecom/ 32 32 The Latest Trends of Telecom Industry in 2021 https://theceoviews.com/the-latest-trends-of-telecom-industry-in-2021/?utm_source=rss&utm_medium=rss&utm_campaign=the-latest-trends-of-telecom-industry-in-2021 https://theceoviews.com/the-latest-trends-of-telecom-industry-in-2021/#respond Mon, 04 Jan 2021 16:46:26 +0000 https://theceoviews.com/?p=9007 The telecom industry, moving into 2021, has changed and will continue to grow. Telecoms are undergoing a digital revolution of both technologies that power the industry and direct how they communicate with customers. There is an acceleration of IoT and 5G technologies in the telecom industry. The COVID-19 pandemic has intensified the ongoing digital revolution, […]

The post The Latest Trends of Telecom Industry in 2021 appeared first on The CEO Views.

]]>
The telecom industry, moving into 2021, has changed and will continue to grow. Telecoms are undergoing a digital revolution of both technologies that power the industry and direct how they communicate with customers. There is an acceleration of IoT and 5G technologies in the telecom industry. The COVID-19 pandemic has intensified the ongoing digital revolution, generating the need for customer-focused services and greater productivity. Industry structural shifts are based on offering new value and ensuring that communication and content services become digital. In this article, we will discuss about few trends reshaping the telecom industry in 2021.

Listed below are a few trends that will transform the telecom industry in 2021:

  • Trend 1: 5G Network

As people become more dependent on mobile devices, the efficacy of wireless networks is becoming more critical. This is why 5G has been invested in and planned for by so many telecom companies. The fastest data transmission out there while providing high speed and low latency is supported by 5G networks. In healthcare, education, and transportation environments, 5G is already being used. Telecommunications will create innovative ways to carry 5G to the masses in 2021, providing the public with the most effective network.

  • Trend 2: Artificial Intelligence

Artificial intelligence is well on the path to being one of the most sought-after technical resources. Data can be processed and analyzed in large quantities with AI software to make the service more productive and increase profit. There are many ways that the telecom industry in 2021 can be helped and optimized by artificial intelligence. In predictive maintenance, network maintenance, client support, and security, AI can enhance digital transformation.

  • Trend 3: Internet of Things

The Internet of Things is pushing change in two ways in the telecoms industry. First, it increases the need for fast and stable connectivity as Internet-connected devices become more prevalent. Secondly, IoT makes it possible for telecom suppliers to track the different communications bases remotely. IoT helps providers of services to provide more excellent means of communication between devices and individuals. The highest level of efficiency, smooth business processes, and increased revenue are guaranteed by using the IoT. In 2021, providers will continue to explore new ways of using the Internet of Things in numerous sectors, including energy, technology, and healthcare.

  • Trend 4: Robotic Process Automation

Robotic Process Automation is used for routine tasks and procedures. It allows ease and agility for report creation, price monitoring, back-office tasks, and customer behavior. Employees may concentrate on critical functions with RPA solutions that require their attention while leaving rote assignments to automated technologies.

  • Trend 5: Big Data

Because of the IoT, businesses can operate on technological devices with immense quantities of data. This means they will need to monitor this data in 2021, move it from device to device, and securely support it. For telecommunications companies and their clients, the development of methods to manage this data is becoming an urgent activity.

  • Trend 6: Cloud Computing

Cloud migration is taking place in droves, as almost every company is becoming aware of cloud-based services’ advantages. It has happened mainly because of the rise in remote work due to the COVID-19 pandemic. These advantages include less need for computer resources, simplified processes, and organization and lower costs. Telecom companies should invest in infrastructure to provide more cloud-based applications and to sustain them.

  • Trend 7: Cyber Security

One of the essential elements of the telecommunications industry is cybersecurity. This is because hackers can easily commit cybercrimes, stealing confidential private data from corporations and their customers. Telecom companies should expect their clients to question how they keep their data and networks safer as breaches become more frequent. Expect businesses to make more critical investments to secure their assets, track threats, prevent attacks, and recover if the unthinkable happens.

  • Trend 8: OpenRAN Architecture

The Open Radio Access Network (OpenRAN) architecture helps network operators to build and deploy 4G and 5G networks by combining vendor-neutral software and hardware components. The new-generation technology was introduced in 2020 by leading telecom companies to drive network growth and reduce network costs. OpenRAN provides an incentive for telecom operators to get software and hardware parts from several manufacturers of equipment. OpenRAN will transform the telecom industry in 2021 by becoming the new normal.

  • Trend 9: Smart Cities

Besides increasing IoT, the mass-scale introduction of 5G would promote smart cities’ development by many policymakers and city leaders. To manage services, assets, and resources effectively, smart cities will rely on telecommunications networks to gain actionable insights from real-time data. To meet the needs of smart cities, telecommunications operators must serve as smart connectivity providers. But in 2021, they must proactively tackle a new set of challenges to play a vital role in smart cities’ growth.

Conclusion

Disruptive innovations such as 5G and mobile edge computing would disrupt the telecom industry in 2021. To facilitate 5G networks’ commercial deployment, telecommunications companies must extend and upgrade their network infrastructure. To stay viable and relevant in the post-pandemic environment, they must adapt existing business models and launch new solutions.

The post The Latest Trends of Telecom Industry in 2021 appeared first on The CEO Views.

]]>
https://theceoviews.com/the-latest-trends-of-telecom-industry-in-2021/feed/ 0
What is RAN Technology? https://theceoviews.com/what-is-ran-technology/?utm_source=rss&utm_medium=rss&utm_campaign=what-is-ran-technology https://theceoviews.com/what-is-ran-technology/#respond Thu, 17 Sep 2020 18:12:51 +0000 https://theceoviews.com/?p=8288 A Radio Access Network (RAN) is a telecommunication system that connects individual devices through radio connections to other networks. A RAN is located between user devices, like a computer or any remote-controlled device, and links to its core network. The RAN is a significant component of wireless telecommunications and has grown through the decades of […]

The post What is RAN Technology? appeared first on The CEO Views.

]]>
A Radio Access Network (RAN) is a telecommunication system that connects individual devices through radio connections to other networks. A RAN is located between user devices, like a computer or any remote-controlled device, and links to its core network. The RAN is a significant component of wireless telecommunications and has grown through the decades of 5G mobile networks. A RAN offers access to and coordinates resource management around the radio sites. It is possible to connect a single handset/phone to multiple RANs simultaneously, which is often called dual-mode handsets.

Since the beginning of cellular technology, RAN is in use and has grown through the generations of mobile communications (from 1G up to 5G today). RAN consists of a base station and antennas covering a defined area, depending on its power and the core network items.

Components required to make up a Radio Access Network

RAN elements include a base station and antennas, depending on their ability, cover an area, and a core network. It also includes a RAN controller. An EPC is required at the center of modern LTE networks. Recent RAN architecture development breaks the user plane into different elements from the control plane. The RAN controller can share user data messages via one software-defined networking (SDN) switch, and second, set via a control-based interface. This distinction helps the RAN be more versatile. It helps in adapting techniques like network slicing and high MIMO necessary for 5G to Network Functions Virtualization (NFV) techniques.

Here are a few examples of RAN:

  • GRAN: Network for GSM radio access
  • GERAN: practically the same as GRAN except stating the inclusion of EDGE packet radio services
  • UTRAN: UMTS network for the radio access
  • E-UTRAN: The high-speed and low latency Long Term Evolution (LTE) radio access network

RAN Base Stations

The Base Station is known as eNodeB (Evolved NodeB) on modern 4G networks. The word gNodeB (Next Generation NodeB) comes for 5G networks. The base station pulls digital packets from the core of the network (usually the EPC) and synthesizes the transmission radio signals. Usually, for this reason, modern eNodeB and gNodeB base stations use Software Defined Radio (SDR).

For a longer range and higher capacity, the Base Station can consist of 1 sector up to 3 sectors or more. A modern multi-band LTE base station can transmit on more than one carrier. It has the ability of Carrier Aggregation to provide higher user throughput across multiple bands.

The RAN Controller

The controller of the RAN controls the radio nodes connected to it. The network controller manages the radio resources, manages the mobility, and encrypts the data. Depending on the form of RAN, it connects to the circuit-switched core network and the packet-switched core network.

An Evolved Packet Core (EPC) is essential to a modern 4 G network’s RAN core network. A Next-Generation Core (NG, NextGen core) may be crucial for 5G. An EPC requirement makes LTE more complicated than basic wireless technology but brings many advantages like smooth roaming and advanced user management. Vendors such as CableFree have the option of virtualizing an embedded EPC within an eNodeB base station. They allow simplified LTE implementations with fewer boxes, reduced complexity, and cost.

Modern RAN architectures divide the user plane into different network elements from the control plane. The RAN controller can then share user data messages via one software-defined networking (SDN) switch in this case. And a second package, using a second control-based interface with base stations. This control plane and data plane separation would form an essential feature of the flexible 5G RAN. And this feature will align with strategies like service chaining and network slicing with SDN and Network Functions Virtualization (NFV).

RAN Evolution for 5G and beyond

Through their origins, radio access networks have grown significantly to the point at which today’s RANs embrace multiple-input. It also includes multiple-output (MIMO) antennas, larger spectrum bandwidths, and so on, with several 5G and potential upgrades for today.

The post What is RAN Technology? appeared first on The CEO Views.

]]>
https://theceoviews.com/what-is-ran-technology/feed/ 0
Laptop or Mobile: Which one is Perfect? https://theceoviews.com/laptop-or-mobile-which-one-is-perfect/?utm_source=rss&utm_medium=rss&utm_campaign=laptop-or-mobile-which-one-is-perfect https://theceoviews.com/laptop-or-mobile-which-one-is-perfect/#respond Fri, 31 Jul 2020 14:37:44 +0000 https://theceoviews.com/?p=7355 With so many gadget choices in the market these days, consumers can have a hard time deciding where to sink their money. Within various groups and demographics, Laptop or Mobile are prevalent, primarily because they offer their user’s customized experiences. The article would objectively address the pros and cons of both Laptop or Mobile. There […]

The post Laptop or Mobile: Which one is Perfect? appeared first on The CEO Views.

]]>
With so many gadget choices in the market these days, consumers can have a hard time deciding where to sink their money. Within various groups and demographics, Laptop or Mobile are prevalent, primarily because they offer their user’s customized experiences.

The article would objectively address the pros and cons of both Laptop or Mobile. There are some ways in which both are irreplaceable at their place, with all the powers provided to both the devices.

Mobiles

Mobile phones have become smarter now because their features are merely daunting to use. They are the best for certain forms of use.

Find out the pros of smartphone and cell phone:

  • In the Peak of Development: Mobile phones are the ones that are being revamped and improved by adding thousands of innovative features. This eventually makes it one of the most convenient devices to use. Different brands have now been at their best in releasing smartphones, which offer each other competition. This age has now become a thrilling time for all technology lovers, but certainly, cell phones are at the height of growth. So, they can serve as an excellent option, but the decision for a suitable gadget depends on one’s nature.
  • Travel friendly: They are the travel-freaks’ most significant friend. For someone who travels a lot, it can never be a difficult thing. It’s a lightweight gadget that can often come in handy and help with almost anything one may use a laptop for.

Laptop

Laptops are considered to be personal computers that can be mobile. But as compared to cell phones, they are not very convenient to travel with. But on the other side, the flexibility and ease of use are big pros.

Listed below are some of the main features of laptops:

  • Massive Display: The laptop monitor is enormous, and it’s a more convenient gadget to design, plan projects, etc.
  • Large Storage Strength: Compared to mobile devices, laptop storage is significant and can hold vast data.
  • Compatible with all Types of External Devices: This is a gadget that has proven to be more compliant with specific external devices, such as the keyboard, mouse, etc.

Conclusion

The advanced technology has quite sufficiently equipped both gadgets, but the fact remains the same, and both are irreplaceable at various stages. It is commendable to have the privilege of learning innovative methods and getting the entire job completed efficiently. Using them properly can be a successful way of creating vast differences. And the inference is going to talk about your work in nature. Your requirement is the best criteria for deciding which gadget is right for you. Using mobile security tips and tricks for handling your devices well is highly essential.

The post Laptop or Mobile: Which one is Perfect? appeared first on The CEO Views.

]]>
https://theceoviews.com/laptop-or-mobile-which-one-is-perfect/feed/ 0
What are the Expectations of 5G? https://theceoviews.com/what-are-the-expectations-of-5g/?utm_source=rss&utm_medium=rss&utm_campaign=what-are-the-expectations-of-5g https://theceoviews.com/what-are-the-expectations-of-5g/#respond Fri, 31 Jul 2020 11:58:19 +0000 https://theceoviews.com/?p=7343 This year the telecoms industry will enable the transition to modern telecommunications networks of the fifth generation, known as 5G. Expectations of 5G is to help one day run everything from self-driving vehicles to robot surgeons. The successor to the existing 4G network technology was commercially launched in 2009. It promises nearly simultaneous transmission of […]

The post What are the Expectations of 5G? appeared first on The CEO Views.

]]>
This year the telecoms industry will enable the transition to modern telecommunications networks of the fifth generation, known as 5G. Expectations of 5G is to help one day run everything from self-driving vehicles to robot surgeons.

The successor to the existing 4G network technology was commercially launched in 2009. It promises nearly simultaneous transmission of vast quantities of data. This would undoubtedly bring significant improvements to a variety of consumer and health goods. But it’ll take time for the network to be sufficiently robust to meet the high standards it has set.

Not significantly faster at first

The first 5G compatible phones will be available very soon. But at first, users won’t see significantly higher speeds because 5G coverage will restrict to specific cities or communities. Analysts expect it will be at least a few years before the network’s scope is sufficiently broad to enable to use of a 5G phone. It will take much of the time without relying on current wireless standards.

The next-generation phones will be able to switch between 4G and 5G networks to provide more reliable service. Telecom providers will reap the first benefits of 5G. And they would be able to deliver fixed high-speed broadband in countries where it is difficult to install fiber. 5G would be able to support technologies such as virtual reality at a later date.

Connect Everything

Whereas previous cellular networks focused on mobile phones, 5G promoters say its higher transmission speed and total bandwidth would allow several changes. One of the main developments that 5G is supposed to enable is a self-driving car. As they can effectively remove latency, it takes time to get an answer to information sent over the network. But self-driving cars will require 5G networks to reach vast areas and GSMA. It represents 800 operators worldwide, will account for just 15 percent of global mobile connections by 2025. Lower latency may also revolutionize mobile gaming multiplayer, factory robots, telemedicine, and other activities that need a rapid response. These are areas where today’s 4G networks are struggling or failing.

Industry Impatient

Specifically, the industry looks forward to 5G reinventing manufacturing and enabling it to track all kinds of processes. Although in many industries, augmented reality and robotics are already becoming a part of daily life. 5G has the potential to allow for modern, faster production methods.

For example, by incorporating wearable technology in the assembly line, employees would have more information at their disposal. Specialists speak about “Industry X.0,” an ongoing industrial transition as companies accept rapid technological change and benefit from it.

But governments would first need to harmonize regulations for awarding the so-called 5G millimeter wave spectrum. It will hold the massive data flows required for the technology to power wired robots and other industrial uses.

The post What are the Expectations of 5G? appeared first on The CEO Views.

]]>
https://theceoviews.com/what-are-the-expectations-of-5g/feed/ 0
Cloud Native Software Transforming Telecom Industry https://theceoviews.com/cloud-native-software-transforming-telecom-industry/?utm_source=rss&utm_medium=rss&utm_campaign=cloud-native-software-transforming-telecom-industry https://theceoviews.com/cloud-native-software-transforming-telecom-industry/#respond Tue, 12 May 2020 16:13:05 +0000 https://theceoviews.com/?p=6011 As a leading adopter and enabler of new technology, the telecom industry is continually changing.  Over the past decade, technologies such as Voice Over IP (VOIP), streaming video and music, 5G wireless, Software-Defined Wide Area Networks (SD WAN), and Cloud Computing have significantly impacted the industry, creating new types of service providers and permanently altering […]

The post Cloud Native Software Transforming Telecom Industry appeared first on The CEO Views.

]]>
As a leading adopter and enabler of new technology, the telecom industry is continually changing.  Over the past decade, technologies such as Voice Over IP (VOIP), streaming video and music, 5G wireless, Software-Defined Wide Area Networks (SD WAN), and Cloud Computing have significantly impacted the industry, creating new types of service providers and permanently altering how consumers and businesses obtain and use telecommunications services.

But there is one important technology trend which has not received as much attention as other more visible and well-hyped phenomena, but which promises to be equally transformative: the rise of Cloud Native Software.  Once used exclusively by online giants such as Facebook and Google, “Cloud Native” is now becoming a dominant approach to software design for all businesses.  And because the telecom world runs on software, this change has major implications for the industry.

 “Cloud Native” vs. “Cloud Enabled”

What is the definition of Cloud-Native Software ?

To understand, it’s useful to contrast it with another frequently used term, “Cloud Enabled”.  The two phrases are sometimes used interchangeably, but in fact, they are very different, with Cloud Native offering many advantages to customers that Cloud-Enabled does not.

Cloud-Enabled software is what most software vendors mean when they say, “My application runs in the cloud”.  Cloud Software was originally developed for use on an on-premise server or data center.  It was then later modified to run in a cloud environment such as AWS or Microsoft Azure.  A cloud-enabled application does provide benefits to customers in terms of remote access and ease of management, but it does not take full advantage of operating in the cloud.  The software application is fundamentally the same as before – it is just running in a cloud environment.

By contrast, Cloud Native is a software developed from the start to operate in the cloud and take full advantage of the cloud’s benefits.  Google, Amazon, and Facebook are household names and are examples of “cloud-native” software applications, but many other business software solutions are embracing cloud-native. They are always available, continuously upgraded, and infinitely scalable.  Here’s how one leading technologist summarizes the importance of “Cloud Native”:

“Cloud-native is really just a shorthand for modern application and infrastructure practices. It’s the recognition that businesses across essentially all industries are increasingly reliant on software that can be brought online quickly, adapt to changing marketplace requirements, and run on infrastructure that’s attuned to both rapid changes in demand and new workload types. Think of it as the inverse of the big, monolithic application running on a big iron server that evolved on a timescale of years.” —– Gordon Haff, technology evangelist, Red Hat.

One area where Cloud Native software is transforming the telecommunications industry is in the Operating Support Systems (OSS) area, otherwise known as the telecommunications carrier’s “back-office”.  These are the software systems that manage a telecommunications carrier’s network inventory, service activation, customer service, and billing applications.  Our company, Cloud Age Solutions, embraced the use of Cloud Native software and within a few short years, we have seen how our customers benefit from its inherent scalability and cost-effectiveness.

The table below summarizes some of the differences between Cloud Enabled and Cloud-Native software and highlights the advantages of the latter.

Cloud-Native vs. Cloud-Enabled Software

Key Feature Cloud-Native Cloud-Enabled
Architecture Developed using software elements and programming languages optimized specifically for the cloud. Developed using legacy software architectures optimized for on-premise operation.
Scalability Highly scalable.  Cloud-Native software uses automation to add capacity and scale up or down as needed. New users and features can be added in seconds, with no disruption to the entire application. A huge advantage for customers. Limited scalability.  Capacity is added using highly manual and error-prone processes.  As a practical matter, capacity can never be matched to demand. Adding users and features often require service disruption.
Speed of Deployment Customers do not need to deploy new hardware or software to address business requirements or opportunities. No hardware or software configurations required. The result is an IT infrastructure that moves at the speed of business. Deployment of new services is slowed because hardware needs to be specified, purchased, configured, and customized for software.
Cost More cost-effective because costs can be closely tied to usage at any given point in time – customers don’t have to pay for the infrastructure they don’t use. Customers must pay for a minimal level of infrastructure and on-going upgrades, as usage increases.
Maintenance Easily maintained because bug fixes and other feature changes can be made without software downtime. Updates need to be customized for the specific installation environment and can result in system downtime.

Conclusion: Cloud Native Software is the Future

For all the many reasons summarized above, it’s clear that Cloud Native Software – not just Cloud-Enabled Software – is the future.  In fact, industry analyst IDC estimates that by 2022, 90% of all new software applications will be developed from the ground up as Cloud Native software.    By using Cloud Native software, Cloud Age Solutions has dramatically enhanced its ability to serve its growing customer base of next-generation telecom carriers, service providers, and MSPs.  Telecom software providers need to ensure they have Cloud Native software in their roadmaps or fear being left behind.

Author: Bob Norberg, CMO, Cloud Age Solutions

The post Cloud Native Software Transforming Telecom Industry appeared first on The CEO Views.

]]>
https://theceoviews.com/cloud-native-software-transforming-telecom-industry/feed/ 0
Five Trends Affecting Telecoms in 2020 and Beyond https://theceoviews.com/five-trends-affecting-telecoms-in-2020-and-beyond/?utm_source=rss&utm_medium=rss&utm_campaign=five-trends-affecting-telecoms-in-2020-and-beyond https://theceoviews.com/five-trends-affecting-telecoms-in-2020-and-beyond/#respond Tue, 12 May 2020 15:52:07 +0000 https://theceoviews.com/?p=6007 COVID-19 has changed the world we live in, and the role of telecoms has arguably never been so important. With self-isolation and remote working the new normal for many of us across the world, the need to provide secure and reliable home networks is ever more critical. Even before this unprecedented situation in which we […]

The post Five Trends Affecting Telecoms in 2020 and Beyond appeared first on The CEO Views.

]]>
COVID-19 has changed the world we live in, and the role of telecoms has arguably never been so important. With self-isolation and remote working the new normal for many of us across the world, the need to provide secure and reliable home networks is ever more critical. Even before this unprecedented situation in which we find ourselves, telecom operators were undergoing a period of profound change. Highly competitive markets and new technology such as FTTx and 5G are all creating new opportunities for revenue, but at the same time, there are major challenges in terms of time to market and managing legacy technology.

While the technology and day to day challenges have evolved significantly over the last 20 years for telecom operators, operational systems for designing, building, and maintaining these systems in the market have not kept pace. Many operators find themselves planning these new networks on the same systems as they used decades ago.

At IQGeo we see things differently. The need for the telecoms industry to reimage their operational processes is being driven by five key trends that are fundamentally changing the way enterprises use technology within their organizations to design, build, and manage networks.

  1. Next-generation Networks Will Need a Reality-Centric Geospatial Approach

Telecoms networks are increasingly complex, with thousands of constantly changing assets across miles of infrastructure. However, the cartography-centric approach of traditional GIS makes the effective management of these networks almost impossible. Cartography-centric systems were designed for the needs of traditional mapmakers and were built around the concept of very few specialized users designing and printing maps for the rest of the organization.

By contrast, a reality-centric approach is built around the needs of the entire network lifecycle and all the key stakeholders, not just the GIS experts. It understands that a network is an assembly of thousands of live components that must be designed, built, and serviced by large workforces of many different types of users. Reality-centric systems produce a digital twin of the network that can be viewed and worked on by all departments, giving the right information to all users in any location, at any time.

  1. Network Operators will become Big Data Experts

High-quality data with near real-time currency is essential to the management of rapidly evolving digital networks. Deploying next-generation networks requires enterprises to harness and manage huge amounts of data. This means that telecoms will transform into data-intensive businesses in the same way that Google or Facebook today analyze their data.

In order to become big data experts, telecoms must collect data in the field where their networks are in a constant state of change. The emerging role of Chief Data Officer will be responsible for finding previously hidden correlations between many different activities and sharing these insights to transform the organization, cutting operating costs, and delivering better customer service.

  1. Systems and Processes will become Human-Centric

As consumers, we expect software experiences that are built around us. Software solutions for the telecoms industry must be based on an understanding of observed human needs and built to respond to these needs. Enterprise software is following this trend and moving away from systems and processes that can only be used by a few, highly skilled individuals. If a system is human-centric it will get used widely across an organization. If a system gets used, it can drive new forms of behavior that will lead to improved processes, increased collaboration, and greater transformation. For enterprise software, human-centric will actually become business-centric.

  1. Field Operations Must become Fully Digital

For telecoms to have an accurate view of operations and assets, it’s essential that staff and contractors working in the field are fully digital. Today there are still too many paper-based processes and disconnected applications. Field teams must have the latest information at their fingertips and be easily able to update back-office systems to reflect realities on the ground. At the same time, the enterprise must be able to control who sees what and which rights they have with data. With the correct software, the powerful computing capabilities of smartphones and tablets make this both possible and practical.

  1. Operations will be Increasingly Customer-Centric

If you don’t please your customers, your competitors will. To monitor customer satisfaction operators are increasingly including metrics like Net Promoter Score (NPS) as part of a broader set of corporate KPIs. Within many organizations, NPS will become part of a closed-loop, data-driven analysis that directly connects customer loyalty with other operational KPIs.

Operators will be able to directly measure customer churn against outages and interruptions. They will also be able to measure the impact on NPS of greater productivity on key activities like faster repair times and higher-value services that help to increase revenue per customer. Network operators that focus on NPS will develop a more holistic view of their business and understand the strategic role that the digital transformation of the entire company plays in the ultimate success of the business. Putting the customer first should not be a slogan but a transformational strategy across the whole enterprise.

Summary

At IQGeo we are good at what we do, but we are not prophets. The reason we can make these five predictions is that they are already happening today. Everything described here is happening (and working) somewhere today in our customer base. Our job is to enable all our customers to benefit from the insights we see and our experience of what is working well in our market.

 The current situation with COVID-19 does not change these trends, rather amplifies them. In order to keep a reliable and secure service that is demanded by customers in these testing times, it is important to have an accurate, current view of the networks. By looking after your customers in their time of need you will be helping to secure customer satisfaction and loyalty. Seeking out technology partners who understand these challenges and offer solutions will help you to prepare your organization for the challenges of today and for those that lie ahead.

The post Five Trends Affecting Telecoms in 2020 and Beyond appeared first on The CEO Views.

]]>
https://theceoviews.com/five-trends-affecting-telecoms-in-2020-and-beyond/feed/ 0